Contact LED Edit Effects Support

We’re here to help you with your LED projects and software questions. Whether you need technical support, have questions about our products, or want to explore partnership opportunities, our team is ready to assist you.

📧 Get in Touch

Technical Support

For help with software installation, effects compatibility, or controller setup:

Email: [email protected]
Response Time: 24-48 hours
Languages: English, Spanish, French

General Inquiries

For questions about products, licensing, or general information:

Email: [email protected]
Response Time: 24-48 hours

Business Partnerships

For wholesale inquiries, distribution partnerships, or custom projects:

Email: [email protected]
Response Time: 2-3 business days

🛠️ Support Topics We Handle

Software Support

  • LED Edit installation and configuration
  • JINX! software setup and troubleshooting
  • Pixel LED Animator guidance
  • Effects import and compatibility issues
  • Controller programming assistance

Hardware Support

  • Controller compatibility questions
  • LED strip and pixel setup
  • Wiring and connection guidance
  • Power supply recommendations
  • Troubleshooting hardware issues

Effects & Content

  • Effects pack installation
  • Custom effect creation
  • File format conversions
  • Resolution and scaling questions
  • Animation timing adjustments

📚 Self-Service Resources

Before contacting support, check these helpful resources:

FAQ Section Find answers to common questions about software, compatibility, and troubleshooting.

Controller Guides Detailed setup and configuration guides for popular LED controllers.

Software Tutorials Step-by-step tutorials for LED Edit, JINX, and other LED software.

Downloads Latest software versions and drivers for your LED projects.

🚀 Quick Help for Common Issues

Software Not Working

  1. Check system requirements - Ensure your computer meets minimum specs
  2. Run as administrator - Right-click and select “Run as administrator”
  3. Disable antivirus - Temporarily disable during installation
  4. Update drivers - Update graphics and chipset drivers
  5. Restart computer - Simple restart often fixes issues

Effects Not Loading

  1. Check file format - Ensure correct format for your software
  2. Verify file path - Avoid special characters in file paths
  3. Check permissions - Ensure software has file access permissions
  4. Reinstall software - Fresh installation can fix corruption issues

Controller Connection Issues

  1. Check cables - Verify all connections are secure
  2. Test different USB port - Try another port on your computer
  3. Install drivers - Install controller-specific drivers
  4. Check power - Ensure adequate power supply to LEDs
  5. Verify compatibility - Check controller-software compatibility

💬 Community Support

Join our LED community to connect with other enthusiasts and professionals:

Forums and Groups

  • LED Effects Community - Share projects and get advice
  • Controller Support Groups - Hardware-specific discussions
  • Software User Groups - Tips and tricks from experienced users

Social Media

  • Facebook: @ledediteffects
  • YouTube: LED Edit Effects Channel
  • Twitter: @ledediteffects

📋 Contact Form

For the fastest response, please include this information in your message:

Required Information

  • Software Name and Version (e.g., LED Edit 2014 v2.4)
  • Controller Model (e.g., T-1000S, K-1000C)
  • Operating System (e.g., Windows 10, Windows 11)
  • Detailed Description of the issue
  • Error Messages (if any)

Helpful Information

  • Steps to reproduce the problem
  • What you’ve already tried
  • Screenshots of error messages
  • System specifications (RAM, CPU, GPU)

⏰ Support Hours

Business Hours

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

Emergency Support

For urgent project deadlines, mark your email as “URGENT” and we’ll prioritize your request.

🌍 International Support

We offer support in multiple languages:

🔄 Feedback and Suggestions

We’re always looking to improve our products and services. If you have:

  • Feature suggestions for our software
  • Ideas for new effects
  • Website feedback
  • Customer service experiences

We’d love to hear from you! Send your feedback to [email protected] .

Thank you for choosing LED Edit Effects! We’re committed to helping you create amazing LED displays and animations.